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Account Access, Eligibility and Our Legal Position

Using omgbd55 — including depositing via bKash, Nagad, or Rocket and accessing any part of the lobby — means you accept the conditions set out here.

Eligibility by local lawbKash, Nagad, Rocket wallet termsAccount access conditionsRegion-dependent availabilityData and account retention
omgbd55 Account Access, Eligibility and Our Legal Position
LEGAL CONTACT

How to Reach Us on Legal Matters

If you have a question about these terms, want to raise a dispute, or need to request account data, our support team handles legal enquiries directly. You do not need to go through a third party — contact us through any of the channels below and reference your account details so we can locate your records quickly.

Live Chat Raise a legal question or account dispute through live chat. Have your registered account number ready so we can pull your wallet and transaction records without delay.
Email Support Send formal legal requests, data access queries, or account closure notices by email. We acknowledge receipt and respond with a case reference so nothing goes untracked.
Account Help Portal Log into your account and use the Help section to submit a legal or compliance query directly. Submissions there are tagged to your account profile and wallet history automatically.
HOW WE HANDLE IT

Data, Cookies, Security and Your Account Rights

We collect account data — your registered details, wallet references, and transaction history — only to operate your account and process payments through bKash, Nagad, and Rocket. We do not sell that data to third parties. Here is how the key areas work in practice.

Data Retention

We keep your account records and wallet transaction logs for as long as your account is active and for a period after closure, in line with standard financial record-keeping practice.

Cookies and Session Data

We use cookies to keep your session active and remember your lobby preferences. You can adjust cookie settings through your browser, though some account functions may not work without them.

Account Security

Your account is protected by OTP verification on login and on wallet-linked actions. If you suspect unauthorised access, contact us immediately and we will suspend the account while we investigate.

Requesting Changes or Deletion

To update your registered details or request account deletion, contact support with your account number. We process verified requests and confirm the outcome to your registered contact.

Common Legal Questions About Your Account

These are the questions we get most often about eligibility, account rights, wallet disputes, and how our legal terms apply to accounts in Bangladesh.

Availability depends on your local law and the eligible regions we serve. It is your responsibility to check whether using this platform is lawful in your location before opening an account.

Raise the dispute with us first. We will check our transaction records against the wallet reference you provide. If the records match, we resolve it from our end without requiring you to go to your wallet provider separately.

We can update these terms and publish the revised version here. Updates take effect on the publication date. Continuing to use your account after that date means you accept the revised conditions.

Contact support by email or through the Account Help Portal. Include your registered account number. We will verify your identity and send your data record to your registered contact address.

Yes. We reserve the right to suspend or close accounts that breach these conditions, including cases where account activity falls outside the eligible regions or violates wallet usage rules.

We store the transaction reference and amount linked to your account — not your full wallet PIN or mobile banking credentials. Those remain between you and your wallet provider at all times.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.